Terms of service

Requesting a quote is free and creates no obligation. Your quote is based on the word count of the files you upload, the language pair and the delivery speed you choose. If a quote is not approved within 30 days, we may ask to confirm it before starting work.

When you approve a quote, you confirm that you are authorized to order on behalf of the district or organization named for invoicing, and you agree to these terms. The approved price is the price you pay, unless you change the documents, languages or deadline.

Delivery dates are estimates based on word count and the date you approve. We will tell you promptly if a date changes. Rush delivery is subject to confirmation for larger documents.

If you, a parent or a staff member finds an error in our translation, tell us within 30 days of delivery and we will correct it free of charge.

We invoice after delivery, payable within 30 days by bank transfer or card, against your purchase order where you have one.

You can cancel free of charge before work begins. If you cancel after work has started, we will invoice only for the work already completed.

We keep all documents confidential and handle them as described in our privacy policy and on our security page.

Our total liability for any order is limited to the amount paid for that order. Nothing in these terms limits liability that cannot be limited by law.

Unless your district’s agreement with us says otherwise, these terms are governed by the law of Scotland. Questions about these terms: info@cosmosite.co.uk.